VISITOR LIMITATIONS IN PLACE. If you are experiencing symptoms, Please CALL your doctor or the WDH COVID-19 Community Hotline at (603) 609-6000 for guidance on where you should receive care. Learn more about efforts to limit the spread of infection.

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Last updated March 31, 2020

As the threat from the COVID-19 virus has spread throughout the Seacoast, we at Wentworth-Douglass are making extraordinary efforts to provide uninterrupted care and keep our community safe. Please know, that as a leading not-for-profit hospital and healthcare provider, the health and safety of you, your family, and the community are our top priorities. We are here for you.

Please use this page for information on COVID-19, Wentworth-Douglass's response to the pandemic, and tips on how you can keep you and your family safe. 

What's on this page: 

If you are experiencing symptoms

  • If you have life-threatening symptoms like difficulty breathing or chest pressure, please call 911. 
  • If you are experiencing common symptoms of COVID-19 such as fever or cough, please call your primary health care provider or the WDH COVID-19 Community Hotline for guidance. 
  • Your provider will give you instructions on how to get care without exposing other people to your illness. 
  • For your safety and the safety of others, please do not come to an urgent care clinic or emergency room unless you have been instructed to do so.

Learn more about what to do if you are sick from the CDC

COMMUNITY HOTLINE

Wentworth-Douglass Hospital's new COVID-19 Community Hotline will serve as a nursing triage phone line for those who have symptoms of COVID-19 or have general COVID-19 questions. The line is open Monday through Friday, 8:00 a.m. - 5:00.p.m., and Saturday and Sunday, 9:00 a.m. - 2:00 p.m.

The COVID-19 Community Hotline is accessible by calling (603) 609-6000.

RESPIRATORY ILLNESS CLINICS 

Wentworth-Douglass has opened two Respiratory Illness Clinics. The clinics are meant for patients experiencing moderate COVID-19 symptoms, such as coughing, fever (above 100.4), chills, and a general feeling of malaise or fatigue that prevents you from getting out of bed or off the couch. Those at high-risk for COVID-19 include those who are age 70 or older, with severe lung disease (asthma, bronchiectasis, cystic fibrosis, COPD, emphysema, etc.), severe heart disease, or on dialysis, and more.

Respiratory Illness Clinic Locations:

  • Outside of the hospital’s Emergency Department, 789 Central Avenue, Dover
    Monday through Friday 8:00 a.m. to 8:00 p.m., and Saturday and Sunday, 8:00 a.m. - 5:00 p.m. 

  • Wentworth-Douglass Professional Building, 10 Members Way,  Dover
    Monday through Friday from 8:00 a.m. to 8:00 p.m.   

COVID-19 TESTING

The availability of timely and accessible testing for COVID-19 continues to be a concern. To preserve supplies so that we can best serve those most at need, the hospital will ONLY test individuals who meet specific testing criteria. You can view our COVID-19 Testing Criteria details here


 

Medical Supply Donations

We are turning to our community to ask for its help in donating urgently needed medical supplies, such as masks, hand sanitizer, non-latex gloves, and digital thermometers. Donated items can be dropped off at the hospital's main entrance (across from the parking garage), Monday - Friday, 6:00 a.m. - 7:00 p.m., and Saturday and Sunday, 8:00 a.m. - 7:00 p.m. The address is 789 Central Avenue in Dover. Thank you.

Read More About Our Supply Needs


 

Frequently Asked Questions (FAQs) about COVID-19

What is 2019 novel coronavirus?

The 2019 novel coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person-to-person. This virus was first identified at the end of 2019 during an investigation into an outbreak of respiratory illness and pneumonia in Wuhan, China.

COVID19SymptomChart_3_13_20.jpgCOVID-19 Symptoms

The most common COVID-19 symptoms appear 2-14 days after exposure. 

  • Fever
  • Cough
  • Shortness of Breath

Use this PDF resource for help identifying symptoms of coronavirus, the cold and flu

Are there cases of COVID-19 in the U.S.?

Yes. The first infection with COVID-19 in the United States was reported on January 21, 2020. A daily increasing number of cases has been documented of late. Updated counts of cases of COVID-19 infection in the United States is available on the Centers for Disease Control and Prevention (CDC) webpage at https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html. A small number of cases have been identified in New Hampshire

How do people catch coronavirus?

The virus is spread through respiratory droplets when an infected person coughs or sneezes. It can also be spread when someone touches a surface, such as a door handle, which has been contaminated with respiratory droplets or secretions from an individual with Covid-19 infection, and thereafter touches his/her face or mouth.

What is the difference between coronavirus and viruses that cause the common cold?

There are many types of human coronavirus, including some that cause mild to moderate upper respiratory tract illnesses.

Most people get infected with one or more of these common coronaviruses at some point in their lives. The virus causing coronavirus disease 2019 (COVID-19), is NOT the same as common coronaviruses. COVID-19 is a new coronavirus which has arisen from an animal reservoir that had not been previously identified. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus infection.

Testing to detect this virus is currently performed through the New Hampshire Public Health Laboratory. Commercial laboratories are in the process of developing testing capabilities.

What should I do if I have cold symptoms or a mild cough? Do I need testing for coronavirus?

If you have only cold symptoms or a low-grade fever, call your provider. Do not go to the Emergency Department and do not go to your provider’s office or a walk-in urgent care clinic.

 Please contact your provider’s office via telephone. At Wentworth-Douglass, we have a system in place that will address each person’s situation. You may be directed to a Covid-19 “hotline.” Once we have your information, we can best advise you how to proceed regarding evaluation and possible testing, so that it can be accomplished efficiently while minimizing exposure to others.

If you are sick enough that you feel you should see a health care provider, call your provider’s office before going to their office for instructions on how to proceed safely.

If you or someone you know is experiencing a medical emergency, call 9-1-1.

If I am diagnosed with COVID-19, how do I prevent spreading it to others in my home or in your home or residential community?

If you have confirmed or suspected COVID-19 and have been cleared to return home, here are tips to prevent spreading it to other household members while you are self-isolating. 

  • Restrict activities outside your home, except for getting medical care.
  • Do not go to work, school, or public areas.
  • Avoid using public transportation, ride-sharing, or taxis.
  • Separate yourself from other people and animals in your home.
  • Call ahead before visiting your doctor.
  • Wear a facemask.
  • Cover your coughs and sneezes.
  • Clean your hands often.
  • Avoid sharing personal household items.
  • Clean all “high touch” surfaces such as counters, railings, doorknobs, and phones, every day.
  • Monitor your symptoms and seek medical attention quickly if your symptoms worsen.
  • Remain under home isolation until instructed by your doctor.

Read more about Preventing the Spread of Coronavirus Disease 2019 in Homes and Residential Communities: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html

What should community members do to stay safe?

Many of the things you do to help prevent colds and the flu can help protect you against other Covid-19 and other respiratory viruses:

  • Wash your hands often with soap and warm water for at least 20 seconds.
  • Cover your coughs and sneezes. Cough into your arm or the inside bend in your elbow.
  • Stay home if you are sick.
  • There are currently no vaccines available to protect against this novel coronavirus infection.

Should I wear a mask when I go out in public?

Public health officials believe that the cloth masks do little to protect against coronavirus and can give people a false sense of security. The best protection against coronavirus is to wash your hands frequently with soap and water. If soap and water is not readily available, alcohol-based hand rubs are also an option.

Masks can be useful in some settings, such as a clinic waiting room, to prevent someone who has a respiratory illness from spreading it to others. There is no hard evidence that wearing a mask protects the wearer outside of the health care setting.

When is it appropriate to wear a mask in public?

If you are sick and need to go out. Masks are appropriate in waiting rooms, if you need to wait for an extended period, or if you are caring for someone who is sick.


 

Protect Yourself from Coronavirus

Prevention

The best way to protect yourself from COVID-19 and other respiratory illnesses such as colds or the flu is through everyday preventive actions.

  • Avoid being within 6 feet (close contact) of a person who is sick.
  • Do not touch your eyes, nose, and mouth.
  • Avoid sharing drinks or other utensils or objects that may transmit saliva.
  • Stay home and avoid public places when you are sick (social distancing)
  • Cover your mouth and nose when coughing and sneezing with tissues or your elbow - do not cough into your hands. If you use a tissue to cover your mouth, throw the dirty tissue away immediately.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand rub with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers

SocialDistancing-web.jpgSocial Distancing

Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Examples of social distancing include working from home, closing schools, and cancelling large events. 

Use this PDF resource for more guidance on social distancing

Handwashing

Proper handwashing is a safe and effective practice to prevent the spread of illness.

The Centers for Disease Control and Prevention recommend five steps for proper handwashing

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

For information about handwashing, see CDC’s Handwashing website

For information, specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

Printable Resource (English) Stop Germs! Wash Your Hands.

Printable Resource (Español) ¡Detenga los microbios! Lávese las manos.


 

Pregnancy & COVID-19

If you are pregnant, naturally you will have some questions about COVID-19 and how the virus could affect you, your baby and you birth plan. We want to reassure you that you that we’re staying on top of this evolving situation and you can expect to receive the same great care you have always received from Women and Children’s during this time.

Women & Children's has created an online resource to answers to some of the most common questions related to COVID-19. Read More Here


Visiting Limitations at Wentworth-Douglass Hospital - Updated March 23, 2020

Wentworth-Douglass Hospital is working around the clock to make sure our environment remains safe for patients, employees and the greater community. Please be aware of the following. 

PATIENT & VISITOR SCREENING 

Anyone who enters Wentworth-Douglass Hospital or any of its facilities with walk-in services will be screened upon entry. We will be asking a few simple questions and you may be asked to return home depending on the circumstances. 

NO VISITOR POLICY 

We have made the decision to not allow any visitors to come to Wentworth-Douglass Hospital effective Monday, March 16. This includes members of the general public visiting the hospital cafeteria or public spaces and anyone under the age of 18.

There will continue to be exceptions to this rule, including caregivers who are escorting patients to their appointments. Other exceptions include: 

  • End-of-life care
  • Two parents or guardians are allowed for each pediatric patient
  • One visitor allowed for labor & delivery patients. (Visitors are asked to remain in the room with the patient and avoid contact with friends or family until after discharge.)

To support these new guidelines, some entrances at Wentworth-Douglass Hospital will be closed. Please use the Main or Emergency Department entrances.

Deferring Medical Appointment, Elective Procedures & Testing

We are working to defer non-urgent medical appointments, elective procedures and non-emergent testing needs over the next two weeks for all Wentworth-Douglass Hospital services and Wentworth Health Partners practices.  Services impacted include surgery, endoscopy, radiology, cardiology, vascular, pulmonary, sleep, EEG, physical, occupational and speech therapy, cardiac & pulmonary rehab, and integrative therapy.  Special considerations will exist for certain populations and treatment needs. Should you have specific questions, please reach out to your provider's office. 

Closures

Prompt Care - Dover has closed as walk-in center for routine medical care. Patients required attention four routine care are encouraged to call their primary care provider or visit Prompt Care's Portsmouth location.

Outpatient Pharmacy is now offering mail order prescriptions and curbside pickup. If you need a new medication or refill, please call (603) 740-3253 or email Outpatient.Pharmacy@wdhospital.org

Medical Records & Patient Billing - Please know walk-in services for medical records and patient billing are closed to the public effective today, March 18, at our Business Systems Office on Broadway in Dover. 

The Works Family Health & Fitness is closed for the foreseeable future. The Works is a department of Wentworth-Douglass Hospital, and the facility will be re-purposed during this time to support clinical and other support needs for the larger hospital organization.  

South Berwick Family Practice is closed for in-person visits. Patients can still call the practice for guidance, telephone visits, or for more information on care options. 

Cancelling upcoming meetings, events, education and conferences at Wentworth-Douglass Hospital

All upcoming public events at Wentworth-Douglass Hospital will be cancelled now through May 2, 2020.  This is in accord with Partners systemwide guidelines and includes, but is not limited to, community education, support groups, conferences, or internal or external group meetings. We apologize for any inconvenience this may cause, and ask for your forbearance as we strive to optimally protect our patients, staff, and community, 

We will evaluate the need to postpone/cancel May events at a later time as the Covid-19 situation continues to evolve.

Helpful Resources

FAQ: Coronavirus and Children

CDC Public Health Response

CDC Facts about COVID-19

NH DPS COVID-19 Information Page

Plain Language Booklet on Coronavirus (English)

Spanish Plain Language Booklet on Coronavirus (Spanish)

ASL Videos & Resources from National Association for the Deaf (NAD) 

 

 

Who To Call

If you develop symptoms of COVID-19, including fever, cough or shortness of breath, call your doctor or the WDH COVID-19 Community Hotline at (603) 609-6000


 

Donate Now to the Emergency Response Fund

Please consider making a gift to support our frontline heroes. Your gift truly makes a difference during these unprecedented times.

Donate Today

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