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Robert R. Cawley, D.O.

Dover, NH 03802

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Last updated May 26, 2020

As the threat from the COVID-19 virus has spread throughout the Seacoast, we at Wentworth-Douglass are making extraordinary efforts to provide uninterrupted care and keep our community safe. Please know, that as a leading not-for-profit hospital and healthcare provider, the health and safety of you, your family, and the community are our top priorities. We are here for you.

Please use this page for information on COVID-19, Wentworth-Douglass's response to the pandemic, and tips on how you can keep you and your family safe. 

WHAT'S ON THIS PAGE:

If you are experiencing symptoms

  • If you have life-threatening symptoms like difficulty breathing or chest pressure, please call 911. 
  • If you are experiencing common symptoms of COVID-19 such as fever or cough, please call your primary health care provider or the WDH COVID-19 Community Hotline (603) 609-6000) for guidance. 
  • Your provider will give you instructions on how to get care without exposing other people to your illness. 
  • For your safety and the safety of others, please do not come to an urgent care clinic or emergency room unless you have been instructed to do so.

Learn more about what to do if you are sick from the CDC

COMMUNITY HOTLINE

Wentworth-Douglass Hospital's new COVID-19 Community Hotline will serve as a nursing triage phone line for those who have symptoms of COVID-19 or have general COVID-19 questions. The line is open Monday through Friday, 8:00 a.m. - 5:00.p.m., and Saturday and Sunday, 9:00 a.m. - 2:00 p.m.

The COVID-19 Community Hotline is accessible by calling (603) 609-6000.

Click for Hotline information in Indonesian and Spanish

RESPIRATORY ILLNESS CLINIC

The Respiratory Illness Clinic, in the tent outside the Emergency Department, is closing effective at noon on May 27. Patients should continue to call the COVID-19 Community Hotline at (603) 609-6000 if you are experiencing symptoms of COVID-19. Nurses staffing the phone line will advise you on where you can safely receive care or testing. 

COVID-19 TESTING

The availability of timely and accessible testing for COVID-19 continues to be a concern. To preserve supplies so that we can best serve those most at need, the hospital will ONLY test individuals who meet specific testing criteria. 

COVID-19 TEST RESULTS (May 25):

  • COVID TESTS PERFORMED: 4,357
  • POSITIVE COVID TEST RESULTS: 180 (35 test results pending)
  • TOTAL HOSPITALIZED PATIENTS (SINCE MARCH 22):  23
  • CURRENT HOSPITALIZED PATIENTS: 0

VIRTUAL VISITS

Keeping our patients healthy and safe during this difficult time is our highest priority. While we’ve had to postpone many non-urgent appointments and procedures, we want to make sure you are receiving the care you need.

Therefore, we are pleased to be offering virtual appointments using a “HealthCare Secure” version of Zoom developed by Partners HealthCare. This service is available to patients of most Wentworth-Douglass physicians, nurse practitioners, physician assistants, midwives, behavioral health therapists, rehab therapists, nutritionists, diabetes educators, nurses, and others. 

Call your provider’s office to find out if you are a candidate for virtual care.


Medical Appointments, Elective Procedures & Testing

While our services have remained available for urgent needs throughout the crisis, we are now preparing to return to normal scheduling and operations under our new infection prevention protocols. We will begin our phased-in approach Monday, May 4, 2020, with added services in surgical services, imaging, and cardiology before ramping up in other areas of the organization.  

Read Service Updates


 

Medical Supply Donations

We are turning to our community to ask for its help in donating urgently needed medical supplies, such as masks, hand sanitizer, non-latex gloves, and digital thermometers. Donated items can be dropped off at the hospital's main entrance (across from the parking garage), Monday - Friday, 6:00 a.m. - 7:00 p.m., and Saturday and Sunday, 8:00 a.m. - 7:00 p.m. The address is 789 Central Avenue in Dover. Thank you.

Read More About Our Supply Needs


 

Frequently Asked Questions (FAQs) about COVID-19

What is 2019 novel coronavirus?

The 2019 novel coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person-to-person. This virus was first identified at the end of 2019 during an investigation into an outbreak of respiratory illness and pneumonia in Wuhan, China.

COVID19SymptomChart_3_13_20.jpgCOVID-19 Symptoms

The most common COVID-19 symptoms appear 2-14 days after exposure. 

  • Fever
  • Cough
  • Shortness of Breath

Use this PDF resource for help identifying symptoms of coronavirus, the cold and flu

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Are there cases of COVID-19 in the U.S.?

Yes. The first infection with COVID-19 in the United States was reported on January 21, 2020. A daily increasing number of cases has been documented of late. Updated counts of cases of COVID-19 infection in the United States is available on the Centers for Disease Control and Prevention (CDC) webpage at https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html

How do people catch coronavirus?

The virus is spread through respiratory droplets when an infected person coughs or sneezes. It can also be spread when someone touches a surface, such as a door handle, which has been contaminated with respiratory droplets or secretions from an individual with Covid-19 infection, and thereafter touches his/her face or mouth.

Who is at greatest risk for developing severe symptoms?

COVID-19 is a new disease and there is limited information regarding risk factors for severe disease. Based on currently available information and clinical expertise, older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. These medical conditions include asthma, lung disease, serious heart conditions, diabetes, and HIV, among others. 

Visit the CDC website for action plans if you fall into any of these high-risk categories. 

What is the difference between coronavirus and viruses that cause the common cold?

There are many types of human coronavirus, including some that cause mild to moderate upper respiratory tract illnesses.

Most people get infected with one or more of these common coronaviruses at some point in their lives. The virus causing coronavirus disease 2019 (COVID-19), is NOT the same as common coronaviruses. COVID-19 is a new coronavirus which has arisen from an animal reservoir that had not been previously identified. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus infection.

What should I do if I have cold symptoms or a mild cough? 

Please contact your provider’s office via telephone or the WDH Community Hotline at 603-609-6000.  Once we have your information, we can best advise you how to proceed regarding evaluation and possible testing, so that it can be accomplished efficiently while minimizing exposure to others.

If you are sick enough that you feel you should see a health care provider, call your provider’s office before going to their office for instructions on how to proceed safely. Wentworth-Douglass has also opened two walk-in Respiratory Illness Clinics. The clinics are meant for patients experiencing moderate COVID-19 symptoms. 

If you or someone you know is experiencing a medical emergency, call 9-1-1.

If I am diagnosed with COVID-19, how do I prevent spreading it to others in my home or in your home or residential community?

If you have confirmed or suspected COVID-19 and have been cleared to return home, here are tips to prevent spreading it to other household members while you are self-isolating. 

  • Restrict activities outside your home, except for getting medical care.
  • Do not go to work, school, or public areas.
  • Avoid using public transportation, ride-sharing, or taxis.
  • Separate yourself from other people and animals in your home.
  • Call ahead before visiting your doctor.
  • Wear a facemask.
  • Cover your coughs and sneezes.
  • Clean your hands often.
  • Avoid sharing personal household items.
  • Clean all “high touch” surfaces such as counters, railings, doorknobs, and phones, every day.
  • Monitor your symptoms and seek medical attention quickly if your symptoms worsen.
  • Remain under home isolation until instructed by your doctor.

Read more about Preventing the Spread of Coronavirus Disease 2019 in Homes and Residential Communities: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html

What should community members do to stay safe?

Many of the things you do to help prevent colds and the flu can help protect you against other Covid-19 and other respiratory viruses:

  • Wash your hands often with soap and warm water for at least 20 seconds.
  • Cover your coughs and sneezes. Cough into your arm or the inside bend in your elbow.
  • Stay home if you are sick.
  • There are currently no vaccines available to protect against this novel coronavirus infection.

Should I wear a mask when I go out in public?

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.  Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Visit the CDC's Use of Cloth Face Coverings page for more information. 


 

Protect Yourself from Coronavirus

Prevention

The best way to protect yourself from COVID-19 and other respiratory illnesses such as colds or the flu is through everyday preventive actions.

  • Avoid being within 6 feet (close contact) of a person who is sick.
  • Do not touch your eyes, nose, and mouth.
  • Avoid sharing drinks or other utensils or objects that may transmit saliva.
  • Stay home and avoid public places when you are sick (social distancing)
  • Cover your mouth and nose when coughing and sneezing with tissues or your elbow - do not cough into your hands. If you use a tissue to cover your mouth, throw the dirty tissue away immediately.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipes
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand rub with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers

SocialDistancing-web.jpgSocial Distancing

Social distancing is deliberately increasing the physical space between people to avoid spreading illness. Examples of social distancing include working from home, closing schools, and cancelling large events. 

Use this PDF resource for more guidance on social distancing

Handwashing

Proper handwashing is a safe and effective practice to prevent the spread of illness.

The Centers for Disease Control and Prevention recommend five steps for proper handwashing

  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

For information about handwashing, see CDC’s Handwashing website

For information, specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings

Printable Resource (English) Stop Germs! Wash Your Hands.

Printable Resource (Español) ¡Detenga los microbios! Lávese las manos.


 

Pregnancy & COVID-19

If you are pregnant, naturally you will have some questions about COVID-19 and how the virus could affect you, your baby and you birth plan. We want to reassure you that you that we’re staying on top of this evolving situation and you can expect to receive the same great care you have always received from Women and Children’s during this time.

Women & Children's has created an online resource to answers to some of the most common questions related to COVID-19. Read More Here


Visiting Limitations at Wentworth-Douglass Hospital - Updated March 23, 2020

Wentworth-Douglass Hospital is working around the clock to make sure our environment remains safe for patients, employees and the greater community. Please be aware of the following. 

PATIENT & VISITOR SCREENING 

Anyone who enters Wentworth-Douglass Hospital or any of its facilities with walk-in services will be screened upon entry. We will be asking a few simple questions and you may be asked to return home depending on the circumstances. 

NO VISITOR POLICY 

We have made the decision to not allow any visitors to come to Wentworth-Douglass Hospital effective Monday, March 16. This includes members of the general public visiting the hospital cafeteria or public spaces and anyone under the age of 18.

There will continue to be exceptions to this rule, including caregivers who are escorting patients to their appointments. Other exceptions include: 

  • End-of-life care
  • Two parents or guardians are allowed for each pediatric patient
  • One visitor allowed for labor & delivery patients. (Visitors are asked to remain in the room with the patient and avoid contact with friends or family until after discharge.)

To support these new guidelines, some entrances at Wentworth-Douglass Hospital will be closed. Please use the Main or Emergency Department entrances.


 

Temporary Closures

Outpatient Pharmacy is now offering mail order prescriptions and curbside pickup. If you need a new medication or refill, please call (603) 740-3253 or email Outpatient.Pharmacy@wdhospital.org

Medical Records & Patient Billing - Please know walk-in services for medical records and patient billing are closed to the public effective today, March 18, at our Business Systems Office on Broadway in Dover. 

The Works Family Health & Fitness is closed for the foreseeable future. The Works is a department of Wentworth-Douglass Hospital, and the facility will be re-purposed during this time to support clinical and other support needs for the larger hospital organization.  


 

Cancelling upcoming meetings, events, education and conferences at Wentworth-Douglass Hospital

All upcoming public events at Wentworth-Douglass Hospital will be cancelled now through the end of May. This is in accord with Partners systemwide guidelines and includes, but is not limited to, community education, support groups, conferences, or internal or external group meetings. We apologize for any inconvenience this may cause, and ask for your forbearance as we strive to optimally protect our patients, staff, and community, 

We will evaluate the need to postpone/cancel June events at a later time as the Covid-19 situation continues to evolve.


 

Helpful Resources

FAQ: Coronavirus and Children

CDC Public Health Response

CDC Facts about COVID-19

NH DPS COVID-19 Information Page

Plain Language Booklet on Coronavirus (English)

Spanish Plain Language Booklet on Coronavirus (Spanish)

ASL Videos & Resources from National Association for the Deaf (NAD) 

 

Who To Call

If you develop symptoms of COVID-19, including fever, cough or shortness of breath, call your doctor or the WDH COVID-19 Community Hotline at (603) 609-6000


 

Donate Now to the Emergency Response Fund

Please consider making a gift to support our frontline heroes. Your gift truly makes a difference during these unprecedented times.

Donate Today

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