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05/17/2021
Wentworth-Douglass Hospital remains among the nation’s top hospitals for patient experience.
The hospital announced today that it has achieved the Healthgrades 2021 Outstanding Patient Experience Award™ for the eighth consecutive year. The distinction places Wentworth-Douglass among the top 5-percent of hospitals nationwide, according to Healthgrades, a healthcare data company.
“To receive this award once is an incredible organizational achievement, but to be the only hospital in New Hampshire honored for the eighth consecutive year is truly outstanding,” said Jeff Hughes, Interim President and CEO of Wentworth-Douglass Hospital.
“This year’s recognition is particularly rewarding, because it comes amid the most difficult year in the history of healthcare. It’s a testament that, even in the toughest of times, Wentworth-Douglass employees remain committed to putting our patients first in everything we do. It’s truly a reflection of the dedication of our entire staff,” he said.
For the annual analysis, Healthgrades evaluated more than three thousand hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019.
“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend Wentworth-Douglass for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms, to medication explanations, to hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.