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11/12/2013
Dover, NH– Wentworth-Douglass Hospital has received the 2014 Women’s Choice Award® ranking among America’s Best Hospitals for Patient Experience in Obstetrics. The distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction, clinical excellence, and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
According to Hospital President & CEO Gregory Walker, FACHE, the award recognizes the Hospital’s Women & Children’s Center, the busiest birth center in the seacoast area, for their dedication and commitment to excellence. “We know patients have a choice and they choose our Hospital because of the quality and experience our nurses, physicians and the entire team brings to every single birth and every family,” Walker said. “Every birth is unique and we anticipate close to 1,000 births this year.”
Awarded hospitals must provide comprehensive obstetric services and meet criteria for patient satisfaction and surgical excellence based on female needs and preferences.
The Women’s Choice Award is the first national award based on the recommendations and preferences of women. Hospitals qualify for this highly selective annual list of America’s Best Hospitals for Patient Experience in Obstetrics based on a proprietary scoring process that incorporates a national, standardized survey of patients’ perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems), as well as an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
“We provide women seeking peace of mind for their obstetric care with a trusted third party endorsement based on hospital experiences reported by women in their community. As one of the America’s Best Hospitals for Patient Experience in Obstetrics, Wentworth-DouglassHospital meets the toughest standards of excellence set by women,” states Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “New moms have many choices when it comes to obstetrics. Now they can make informed decisions based on the recommendations of other moms who have experienced that hospital first hand. Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of care for her and her loved ones.”
Wentworth-Douglass Hospital’s new Women & Children’s Center opened in February 2013 offering the most advanced care possible for area families. The Center features large, private labor, deliver, post-partum rooms and a dedicated C-section OR. The Hannaford Special Care Nursery has individual nursery rooms for babies with special needs a space for mom and dad to stay with their tiny infant. The Center also has dedicated pediatric rooms and the Wilson Family Playroom, named after Dover’s first pediatrician Dr. Robert Wilson.
About the Women’s Choice Award®
WomenCertified® is a marketing research firm and home to the Women’s Choice Award, the only award that identifies brands that women recommend and empowers women with information to make smart brand choices for themselves and their loved ones. Awards are based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. To learn more, visit www.womencertified.com.