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Billing and Insurance

It is Wentworth-Douglass Hospital’s mission to provide you or your loved ones with the highest quality, most cost-effective health care. This page provides information on your bill, financial assistance, how to get price estimates , and help applying for insurance programs. 

For detailed information, you may visit Mass General Brigham's Patient Billing and Financial Assistance page. 

Effective July 15, 2020,  Wentworth-Douglass Hospital no longer offers walk-in billing assistance services. If you have questions about your bill, please call Mass General Brigham/Partners HealthCare’s central office at (617) 726-3884 (Open Monday - Friday 9:00 a.m. to 4:30 p.m.)

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

Effective 1/1/22

Read more about your rights and protections against surprise medical bills

Pay Your Bill Online

Your bill from Mass General Brigham will cover all charges from Wentworth-Douglass, Wentworth Health Partners, and services from any other Mass General Brigham organization.

Pay Your Bill

Patient Cost Estimator

Wentworth-Douglass Hospital, a member of Mass General Brigham, is committed to price transparency. Patients can contact Patient Billing Solutions or use our online tool to view a cost estimate of common health care services ("shoppable items")

Visit Cost Estimator

Financial Assistance

Wentworth-Douglass is committed to providing quality healthcare services to everyone in our service area regardless of ability to pay.

Learn More

Health Insurance Marketplace

Do you need health insurance coverage? Do you have questions about which plan is right for you? Need help applying for coverage? We are able to offer assistance with these questions and more!

Learn More

CMS-Required Hospital Charge Data

As required by the federal government, we publish information (a machine-readable file) about the rates negotiated with insurance companies for all services and items offered by our hospital. The information is NOT an estimate of the costs that you are responsible for paying.

Learn More

Contact Us

Billing Questions
(617) 726-3884

Price Estimates
(603) 740-2205

Financial Assistance
(603) 740-3234


Patient Gateway

You can use the Patient Gateway Patient Portal to view details of your account, to send secure messages, or to pay your bill.

Visit Patient Gateway

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