Our visitor guidelines below are in keeping with guidelines and policies across the Mass General Brigham system.
Mass General Brigham hospitals permit two patient visitors at a time per patient. Support persons are considered in addition to the patient visitors.
One patient visitor or support person is allowed in outpatient areas (areas for patients who are not admitted to the hospital, for example, in the emergency room, surgical or procedural rooms, or clinics).
Please delay your visit to one of our facilities if you develop any of the following symptoms:
We also ask that you delay your visit if you are diagnosed with or exposed to COVID-19 within 10 days of an appointment.
Patient Rooms in Wentworth-Douglass Hospital’s Garrison Wings offers generously sized, comfortable spaces to help you feel at home. Most rooms offer sleeper sofas for family members who wish to stay overnight. If your room does not have one, please ask and we will make one available.
The Main Entrance, South Entrance and Garrison Wing Entrance are open from 5:30 a.m. – 9:00 p.m. Patients or visitors arriving after 9:00 p.m. should enter through the Emergency Department entrance, which is open 24-hours per day. Use the phone on the wall to call security to enter the hospital.
New moms and babies need their rest, so we ask that visitors to the Birth Center be limited to immediate family and/or the mother’s support person during our afternoon quiet time, from 1:00 – 3:00. All visitors to the Birth Center need to check-in at the Center’s front desk.
Wentworth-Douglass Hospital is a latex-free environment. Please do not bring rubber balloons to the hospital. Mylar (foil) balloons are OK.
The Department of Food and Nutrition prepares food for patients, staff and visitors. All in-house patients select food from the Room Service menu anytime between 7 a.m. and 6 p.m. Patients with special needs will be assisted with menu selections.
Registered Dietitians and Diet Technicians, who are members of the American Dietetic Association, perform nutritional assessments on all patients. Dietitians working with physicians make recommendations for patients who require special nutritional care.
The Cafeteria is open daily from 7:00 a.m. – 7:00 p.m.
The Waterfall Café features Starbucks coffee and beverages, pastries, soups and other prepared snacks, salads and sandwiches. It is located in the Hospital's Main Lobby and is open Monday - Friday from 7:00 a.m. – 5:00 p.m.
Vending machines are located near the cafeteria and on the first floor of the Garrison Wing (take a right off of elevator 13 or 14).
We offer free cable television service in all of our patient rooms.
We offer free wireless internet access to patients and visitors under “hotspot_wifi.”
Two ATMs operated by TD Bank and Service Credit Union are located near elevators 1&2.
Looking for a place for quiet reflection or healing conversation? The meditation room is a quiet, contemplative room that is open to patients, families and staff 24 hours a day. It is located near our Main Lobby, across from elevators 1 and 2. The Healing Garden is a peaceful area designed to help reduce stress and promote healing. Each day, patients, families, visitors and employees visit this lovely outdoors space located outside the Garrison Wing.
Wait for your loved one in comfort at one of the visitor waiting areas located throughout the hospital.
To maintain confidentiality, please refrain from discussing patient care in public areas. Please ask us if you need a private space for conversation.
Some local hotels and motels offer discounted rooms rates for our patients and visitors. Please call the business directly to inquire about room rates and to make a reservation.
Check out our upcoming community events.View Events
Healthy tips and information from Wentworth-Douglass experts on our blog.Read More
Sign up to receive occasional emails about Wentworth-Douglass news and events.