Mass General Brigham Patient Gateway

Mass General Brigham Patient Gateway

Scroll down for links to WDH's former portals

Managing Your Health Information Just Got Easier

Wentworth-Douglass has a new, more robust online patient portal – a secure way to manage your health information and communicate with your providers at Wentworth-Douglass Hospital, Wentworth Health Partners, and across the Mass General Brigham system. 

The Mass General Brigham Patient Gateway website and mobile app offers convenient ways to:

• Check lab results, reports, and letters from your providers.
• Review the latest updates and visit summaries in your record.
• Access your medical information 7 days a week / 24 hours a day.
• Review your prescriptions and request renewals.
• View conditions, allergies and immunizations.
• Search patient education and wellness materials.
• Pay your doctor bills online.

How to Enroll in Mass General Brigham Patient Gateway

Any Wentworth-Douglass Hospital patient may enroll in the portal on either the website (www.patientgateway.org) or the Mass General Brigham Patient Gateway mobile app.

Current Patient Gateway users, who have accessed or set up a Patient Gateway account through other Mass General Brigham hospitals, do not need to do anything more to take advantage of these benefits. 

There Are Two Ways to Enroll

1. Your provider’s office can give you an activation code and help you complete your enrollment in the office.

2. Visit patientgateway.org and select the “Enroll Now” button. If you do not have an activation code, select “Enroll Now” again at the bottom of the page to begin the enrollment process without one.

We are thrilled to offer you this new way to conveniently manage your care online. Please reach out to your provider’s office if you have any questions. 

FAQs

Who can use the Mass General Brigham Patient Gateway?
Any Wentworth-Douglass patient can use the Mass General Brigham Patient Gateway.

Is there a mobile app?
Mass General Brigham Patient Gateway mobile is available for download from your phone’s mobile application store.

What should the patient portal not be used for?
In the event of a medical emergency, call 9-1-1. Patient Gateway is not appropriate for urgent care or emergency situations.

What should I do if I am having problems using Patient Gateway?
For technical support for problems such as logging in or a forgotten username or password, please contact Mass General Brigham Patient Gateway Support at (800) 745-9683, Monday through Friday, from 8 am to 5 pm.

To contact technical support via email, click the appropriate link on the Patient Gateway website (i.e. questions related to trouble logging in; forgot username or password; technical support) and submit an email stating how the support team can assist you.

Access to the Previous Patient Portals

Access to these portals is "view only".