Interpreters and Communication Services

We are pleased to provide immediate and equal access to effective communication aids and services. These auxiliary aids and services are available free of charge.

Call 1-844-311-9901 to reach an Interpreter. 

Interpreter Telephone Service

(833) 625-9606   Espanol

(855) 938-0457   Bahasa Indonesian

(844)-311-9901    all other languages

Devices, aids and services

The following is a partial listing of devices, aids, and services available to you during your stay.

Deaf/Hard of Hearing Aids & Services

• Personal Communicator/Amplifier
• Large Button Telephone with Volume Control/Ringer Light
• Wipe Board/Eraser
• Licensed ASL Interpreters
• Video Conferencing with Certified ASL Interpreters
• Closed Caption Televisions
• Baby Cry & Signaler
• Door Knocker (light alerts patient when anyone knocks at the door)
• Hearing Aid Batteries (limited sizes)
• CART (Communication Access Real-Time Translation), a real-time captioning system to
  transcribe spoken speech into written text 

Visual Aids & Services

• Tape and CD Recorder & CDs/Tapes for personalized instructions
• Advance Directives in Braille and on Audio Tape
• Patient Rights in Braille and on Audio Tape
• Magnifiers
• Signature Guides
• Bold Write Pen (unique point provides bold, easy writing)

Patients with Limited English Proficiency

• Video Remote Interpreting
• Vidatak EZ Language Boards - Available in English, Vietnamese, Chinese, Indonesian, Spanish, French, Arabic, Tagalog, Korean, Russian, Japanese, Polish, Portuguese, German, Italian and Farsi (Persian)
• Point To Talk Booklets - Available in 19 Different Languages
• On-Site Interpreters are available by contacting Interpreter Services/Communications

Interpreter Telephone Service

Details and phone numbers higher in the page. Please state your language to the operator and they will immediately connect you to a live interpreter. You and the interpreter will then be transferred to Wentworth-Douglass Hospital for further assistance. Please be prepared to provide the following information:

• Your name
• Your date of birth
• Reason for call
• Number to call back (in case you are disconnected)

This service is available 24 hours a day - 7 days a week.

Additional contacts

Interpreter Services/Communications Manager: (603) 740-2451
Interpreter Services/Communications Coordinator: (603) 740-3399
Communications Staff: (603) 742-5252
TTY: (603) 740-2240