Interpreters and Communication Services

Wentworth-Douglass are pleased to provide immediate and equal access to effective communication aids and services. These auxiliary aids and services are available free of charge.

The following is a partial listing of devices, aids, and services available to you during your stay.

Deaf/Hard of Hearing Aids & Services

• Personal Communicator/Amplifier
• Large Button Telephone with Volume Control/Ringer Light
• Wipe Board/Eraser
• Licensed ASL Interpreters
• Video Conferencing with Certified ASL Interpreters
• Closed Caption Televisions
• Baby Cry & Signaler
• Door Knocker (light alerts patient when anyone knocks at the door)
• Hearing Aid Batteries (limited sizes)
• CART (Communication Access Real-Time Translation), a real-time captioning system to
  transcribe spoken speech into written text 

Visual Aids & Services

• Tape and CD Recorder & CDs/Tapes for personalized instructions
• Advance Directives in Braille and on Audio Tape
• Patient Rights in Braille and on Audio Tape
• Magnifiers
• Signature Guides
• Bold Write Pen (unique point provides bold, easy writing)

Patients with Limited English Proficiency

• Picture of Health Binder
• Video Remote Interpreting
• Vidatak EZ Language Boards - Available in English, Vietnamese, Chinese, Indonesian, Spanish, French, Arabic, Tagalog, Korean, Russian, Japanese, Polish, Portuguese, German, Italian and Farsi (Persian)
• Point To Talk Booklets - Available in 19 Different Languages
• On-Site Interpreters are available by contacting Interpreter Services/Communications

Interpreter Telephone Service

If you are a patient of Wentworth-Douglass with limited-English proficiency and need to speak with someone regarding your care, please call our toll-free Language Services numbers:

• Spanish: (833) 625-9606 
• All other languages: (844)-311-9901

Please state your language to the operator and they will immediately connect you to a live interpreter. You and
the interpreter will then be transferred to Wentworth-Douglass Hospital for further assistance. Please be prepared to provide the following information:

• Your name
• Your date of birth
• Reason for call
• Number to call back (in case you are disconnected)

This service is available 24 hours a day - 7 days a week.

Call or Visit Us

Interpreter Services/Communications Manager: (603) 740-2451
Interpreter Services/Communications Coordinator: (603) 740-3399
Communications Staff: (603) 742-5252
TTY: (603) 740-2240

Our office is located on the second floor, near elevator 6.